Jobs in Oman

Customer Service – Manager at Hapag-Lloyd Saudi Ltd. – Amman

Job Description

• Develop, implement and coordinate Customer Service improvement initiatives for Jordan.
• Monitor Area performance and identify/analyze training demand.
• Review Area Customer Service processes and suggest actions to optimize.
• Encourage and coordinate best practice transfer between the Areas.
• Establish, monitor, and support Areas to achieve KPI targets.
• Assure improvement of benchmarks used by customers to measure HL’s service quality in close cooperation with Sales.
• Develops new business processes for smoother workflows.
• Identifies needs for the modification of procedures, guidelines, and/or practices.
• Monitors and measures workload of staff to ensure best process is in place.
• Point of entry for other regions Customer Service issues.
• Gain and provide technical expertise in tariff related matters.
• Work with Areas/other Regions to develop effective Imbalance action plans at Regional/Area/Customer level and monitor their progress/report developments to Senior Management.
• Coordinate implementation of global initiatives in Jordan.
• Communicates new requirements, processes and procedures to staff.
• Makes certain that all departmental and functional training requirements are fulfilled.
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions.
• Handles Demurrage & Detention rates, and local charges rates.
• Regional e-commerce management.
• Regional super user

Skills

– 5 Years of Experince in (Customer Service, Business Processes and e- Business or e- Commerce.)
– Advanced English.
– Knowledge of shipping.
– High Communication skills.
– Customer Focus.
– Teamwork
– Legal and regulatory, Compliance knowledge.

Job Details

Job Location
Amman, Jordan

Company Industry
Shipping

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
$2,000 – $3,000

Number of Vacancies
1

Preferred Candidate

Career Level
Management

Years of Experience
Min: 5 Max: 15

Residence Location
Amman,Jordan

Nationality
Jordan

Degree
Bachelor’s degree / higher diploma

Age
Min: 28 Max: 38

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