Respond to requests for technical assistance in person, via phone, chat or email.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Follow standard help desk procedures.
Log all help desk interactions.
Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track, route problems and requests and document resolutions.
Resolve technical problems with Local Area Networks and Wide Area Networks.
Prepare activity reports.
Inform management of recurring problems.
Stay current with system information, changes and updates.
Help update training manuals for new and revised software and hardware.
Train computer users as necessary.
B.Sc in Information Technology major is preferred.
Minimum 2 years of experience.
Good oral and written communication skills.
High learning ability.
High problem analysis/solving skills.
High tolerance to stress.
Attentive to details.
Adaptable & team/member player.
- Job Location
- Amman, Jordan
- Company Industry
- Primary, Prep, & Secondary School; Higher Education; IT Services
- Company Type
- Employer (Private Sector)
- Job Role
- Information Technology
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Career Level
- Entry Level
- Years of Experience
- Min: 1
- Bachelor’s degree / higher diploma
Information Technology And Computer Science