Jobs in Oman

IT Support Officer at Luminus Education – Amman

Job Description

 Respond to requests for technical assistance in person, via phone, chat or email.
 Diagnose and resolve technical hardware and software issues.
 Research questions using available information resources.
 Advise user on appropriate action.
 Follow standard help desk procedures.
 Log all help desk interactions.
 Administer help desk software.
 Follow up with customers and users to ensure complete resolution of issues.
 Redirect problems to correct resource.
 Identify and escalate situations requiring urgent attention.
 Track, route problems and requests and document resolutions.
 Resolve technical problems with Local Area Networks and Wide Area Networks.
 Prepare activity reports.
 Inform management of recurring problems.
 Stay current with system information, changes and updates.
 Help update training manuals for new and revised software and hardware.
 Train computer users as necessary.

Skills

 B.Sc in Information Technology major is preferred.
 Minimum 2 years of experience.
 Good oral and written communication skills.
 Customer service-oriented.
 High learning ability.
 High problem analysis/solving skills.
 High tolerance to stress.
 Attentive to details.
 Adaptable & team/member player.

Job Details

Job Location
Amman, Jordan

Company Industry
Primary, Prep, & Secondary School; Higher Education; IT Services

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
2

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 1

Nationality
Jordan

Degree
Bachelor’s degree / higher diploma

Education

Information Technology And Computer Science

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