Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Our Employee Services Representative works in the Human Resource Service Center (HRSC) as part of a dedicated team that provides excellent service via phone, email, and remedy ticket correspondence. The Employee Service Representative is the first point of contact for customer inquiries and will serve customers by completing Human Resources (HR) data transactions and answering policy questions related to payroll and HR. Support HR with administrative tasks.
Research and resolve customer inquiries via calls, emails, or remedy tickets.
Maintain SAP HR Data, perform maintenance-related data entry into SAP, and workflow administration.
Sort mail, file, scan, etc. as needed within HRSC and other HR groups.
Other duties as assigned
Minimum Job Requirements
Minimum of 1 year experience required: 1 year experience in a customer facing role, preferably in a inbound call center environment
High school diploma or GED required
Preferred Job Requirements
2-3 years experience preferred: 2 -3 years experience in a customer facing role, preferably in a inbound call center environment
Two-year degree preferred
Knowledge, Skills, Abilities
Knowledge of the Company’s policies and procedures
Knowledge of SAP, HRIS preferred
Considerable knowledge of subject matter, principles, and concepts of the field
Excellent verbal and written communication skills
Strong customer service skills, ability to deal with the most difficult callers
Problem solving skills
Microsoft Office Suite skills
Advanced research skills
Ability to multi-task
Ability to calmly manage complex customer service situations
Ability to prioritize customer service issues and escalate as needed
Traditional office environment.
EOE Minorities/Females/Protected Veterans/Disabled
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